It sounds like an incredibly simple question to answer, but you have to wonder if everyone gets it. Recently our company has been helping transition an elderly woman from a large assisted living program to a smaller one. Why? Because staff in the larger program have been abusive, even face-timing from this resident’s room as the resident was physically assaulted with a towel. You have to wonder if some get what being true to the mission means. This includes staff members who need to show compassion and owners who need to invest heavily into abuse and neglect prevention training.
At the same time, conglomerates are popping up all over the place building and developing powerfully effective assisted living, specialty hospitals and other long-term care initiatives. Many smaller programs from adult day care to group living are also spanning the American landscape. And guess what, we need them! However, we also need these developers to take seriously what it means to accept the total care and supervision of a vulnerable adult.
Accordingly, the question of being true to the mission is directly tied to the extent our work and investment get beyond making money. Being true to the mission means that our decision making process – from construction to giving our first shower – which impacts the entire business, demonstrates a commitment to providing the highest quality services.
This is demonstrated in:
- Employing and appointing only the highest qualified personnel
- Advertising with integrity
- Being focused on infrastructural and programmatic requirements – This helps to put in place real safeguards that assure quality care delivery
- Making regulatory compliance a priority
- Developing relationships that are of the highest benefit for the business; not simply to pass earnings around to friends and family
- Selecting the most competent vendors to serve the needs of those whose care we execute
Being true to the mission involves a bit of stepping outside of self and ensuring decisions reflect what is best for the care recipient. The earlier this wisdom is manifest in ownership, the greater the likelihood families can trust this vision. This vision in care business development is only trustworthy when owners are true to the mission of focusing on the human first, the earnings second!
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Note: Direct Care Training & Resource Center, Inc. is a private organization that provides training and assistance to community care providers and prospective providers in matters of continuing education, business development assistance and general information workshops. We are not regulators. We do not seek to replace regulators. We are not competitors of regulators. Neither do we recommend a provider of care or prospective provider of care ignore the advice and direction of regulators. This is not our role. Additionally for those we assist with accreditation please remember this is a collaborative process that takes times. Step-by-step we will lead and require your input and cooperation. Many of our training workshops are approved as continuing education units for adult foster care group home licensees and administrators, personal care homes, adult family care homes and other assisted living models. As such, many of our training products do incorporate the review of regulatory statutes, administrative rules and laws that pertain to the provision of care, all of which is readily available to the general public. We are not a governmental entity and our programs must never be viewed as a replacement or substitute for State or federally sponsored orientations, licensing preparatory meetings or any other government sponsored or governmentally mandated educational event or training. Additionally, approval for continuing education courses does not in any way constitute a governmental endorsement of other services provided by our company or any of its affiliates. Furthermore, attendance at any of our live sessions, use of our self-study materials or online/virtual school and any technical assistance we may offer must never be viewed as a guarantee of potential business success, elimination of liability or specific financial gain. It is the responsibility of the individual business owner to work toward and create a pattern of success for his/her business entity. While we make a concerted effort to offer quality advice and teach providers the highest levels of quality customer service, clients must not look to our company to ensure they are successful as community-based care providers. We cannot guarantee how long it will take to attract clients or residents and we will not assure a particular lifestyle from your business efforts. Please note that licensed adult foster care group homes in Michigan who have contracts with community mental health agencies may be obligated to receive all direct care worker and medications training through that agency or the training organization they specify. Check with them before calling our company to enroll in training programs. 6% sales tax charged on all self-study products in the State of Michigan. Information provided in our workshops is up-to-date and accurate to the best of our knowledge and belief. Sample forms used in live training sessions and the online/virtual school may bear the name of certain waiver agents but must in no way be interpreted as an implied endorsement by any agency or governmental department. If a live class paid for is missed, no cash refunds will be made, however a credit will be issued allowing you to attend a comparable event within one year of payment.